Policies & Service Terms

Deposit Policy:

• Appointments 31+ miles require a deposit equal to the travel fee at booking. Deposit is non-refundable and applied to your final balance.

Cancellations & Refunds:

• Cancellations must be made at least 24 hours in advance for a full refund of any deposit paid.
• Cancellations within 24 hours or missed appointments will result in forfeiture of the deposit.

Rescheduling:

• 24 hours’ notice is required to reschedule. We will make every effort to accommodate your request.
• Reschedules requested with less than 24 hours’ notice are not guaranteed and will be handled based on availability.

Wait Time Policy:

• We allow a 15-minute grace period for all appointments. If you are not present or ready with proper ID and completed documents within this time, the appointment will need to be rescheduled. A booking deposit will be required to confirm the rescheduled appointment.

Payment Policy:

• Full payment is due at the time of booking. 

Refunds: 

Will Not Be Issued If:

• Document review, preparation, or processing has already started.
• Documents are rejected due to client error or ineligibility.
• Delays or denials occur due to government agency actions.

Force Majeure: 

• Services may be delayed due to unforeseen circumstances such as natural disasters, government closures, or other events beyond our control. Such delays do not qualify for a refund. 

Wait Time Policy:

• All appointments include a 15-minute grace period. If the appointment cannot proceed within this time, it must be rescheduled, and a rescheduling fee will apply to confirm the new appointment.

All payments are final once services are rendered. If there is a concern regarding a completed service, clients must contact McCurty Apostille and Notary Services for review.

Chargebacks are not an accepted method of dispute resolution for services provided and will be contested with the payment processor.

We obtain apostille certificates from the Secretary of State (state documents) and U.S. Department of State (federal documents) for use in Hague Convention countries. 

We currently offer apostille services for Hague Convention countries. Documents intended for non-Hague Convention countries—such as the UAE, China, Vietnam, Canada, or Saudi Arabia—require embassy legalization, which we do not offer at this time. 

• You’re responsible for ensuring your documents are accurate and complete (correct names, dates, information).
• You’re responsible for verifying your documents meet your destination country’s requirements.
• We don’t verify document content or provide advice on foreign country requirements.

An apostille authenticates the official signature and seal appearing on your document. It does NOT certify the accuracy or truthfulness of the document's content—only that the signature and seal are legitimate. Apostilles are recognized for legal use in over 120 Hague Convention member countries. 

If your apostilled documents are rejected by a foreign government, embassy, consulate, or other entity due to issues such as name discrepancies, missing translations, incorrect document type, or other country-specific requirements, we cannot be held responsible. Our service obtains the apostille certificate from the appropriate U.S. government authority. Acceptance decisions and specific requirements by foreign entities are outside our control and service scope. 

I coordinate with certified professional translators but do not provide translation services myself. While I work with qualified translators to ensure proper document preparation, translation quality and accuracy are the responsibility of the translation service provider.

Please note that translation fees are separate from apostille services and will be quoted based on your specific needs. While we facilitate the translation process, I cannot guarantee acceptance by foreign authorities, as requirements vary by country and are subject to change.

No refunds once document review begins. 

• Once we start reviewing, preparing, or processing your documents, all fees are non-refundable.

No refunds for completed services.

• Once we successfully obtain your apostille certificate, the service is complete, and no refunds will be provided.

Limited refunds only if we fail due to our error. 

• Refunds (minus non-refundable government fees, shipping and handling costs) are available only if we fail to obtain your apostille certificate due to our error.

We cannot assume liability for documents that are lost or damaged while in transit. All mailed documents are sent with tracking to monitor delivery.

Turnaround times are estimates based on normal government processing. We’re not responsible for government delays, holidays, closures, or rejections by government authorities.

All signers must present a valid, government-issued photo ID that meets Alabama notary law. Expired, photocopied, or digital IDs are not accepted. Service will be refused if identity cannot be verified. 

Acceptable IDs in Alabama:

• State-issued Non-Driver ID card 
• State-issued Driver's License 
• U.S. Passport
• U.S. Military ID (active duty, retired or dependent)

All documents must be fully completed prior to the scheduled appointment. Notarization will not be performed on any document that contains blank fields, except for the areas designated for signatures. 

Service may be declined if any signer is not present, appears unaware or under duress, or lacks a valid form of identification. Notaries are not authorized to provide legal advice or prepare documents. 

All documents and personal information are handled with strict confidentiality. No client information is shared, copied, or discussed outside the scope of the notarial act. Records are maintained securely in compliance with Alabama law. 

Mobile services are available within a defined service area. Travel fees are based on mileage and distance from the business location and are quoted and must be agreed to before the appointment. 

Journal entries and related records are maintained in accordance with Alabama notary law. Copies of records are not released except as authorized by law or court order. 

Accommodations for elderly or disabled signers can be arranged upon request when scheduling the appointment.