Policies & Service Terms

Payment Policy:

Full payment is due at the time of booking.

Cancellations and Rescheduling:

• Appointments may be rescheduled with at least 24 hours’ notice, subject to availability.
• Cancellations made with less than 24 hours’ notice, including same-day appointments, result in service fees being non-refundable.

Wait Time Policy:

A 15-minute grace period applies to all mobile and in-office appointments. Government-issued identification and completed documents must be available at the scheduled appointment time. If the appointment cannot begin within the grace period, a new appointment and service fee will be required. The original service fee is nonrefundable. 

Payment and Appointment Confirmation:

Submitting an appointment request does not reserve or confirm the requested time. Following document review, full payment and identity verification must be completed before the appointment is confirmed.

Cancellations and Rescheduling:

• Confirmed appointments may be rescheduled with at least 24 hours’ notice, subject to availability.
• Cancellations or rescheduling requests made with less than 24 hours’ notice, including same-day appointments, are nonrefundable.

Identity Verification:

Each signer must complete the required identity verification within the timeframe provided. If identity verification is not completed, the appointment request will be closed, and the service fee is nonrefundable. A new request and service fee will be required.

Session Requirements:

Each signer must have the original printed document(s), required identification, and any required witnesses available during their session. If the session cannot proceed because these requirements are not met, the service fee is nonrefundable. A new appointment and service fee will be required.

Wait Time Policy:

A 15-minute grace period applies to all Remote Ink Notarization appointments. If the session cannot begin within the grace period, a new appointment and service fee will be required. The original service fee is nonrefundable.

Probate Submission:

 Probate submission service fees are nonrefundable. If the submission is cancelled before the probate office fee has been paid, the probate office fee will be refunded.  

Payment Policy:

Full payment for apostille services is required at the time of order. 

Refunds: 

Will Not Be Issued If:

• Document review, preparation, or processing has already started.
• Documents are rejected due to client error or ineligibility.
• Delays or denials occur due to government agency actions.

Force Majeure: 

Services may be delayed due to unforeseen circumstances such as natural disasters, government closures, or other events beyond our control. Such delays do not qualify for a refund. 

Wait Time Policy:

A 15-minute grace period applies to any in-office appointment required as part of an apostille service. If the appointment cannot begin within the grace period, a new appointment and rescheduling fee will be required. 

All payments are final once services are rendered. If there is a concern regarding a completed service, clients must contact McCurty Apostille & Notary Services for review.

Chargebacks are not an accepted method of dispute resolution for services provided and will be contested with the payment processor, along with supporting documentation including appointment records, payment confirmations, communications, and proof of document and identity verification services provided. 

We obtain apostille certificates for documents intended for use in countries that recognize apostilles.

If your destination country requires embassy or consular legalization instead of an apostille, that service is not offered at this time. 

One-business-day service is completed within one business day, no later than 5:00 PM the next business day after the order is confirmed and documents are received.

Appointment changes may affect availability and could require another processing option.

Please confirm the requirements of the receiving country or organization before submission. When timing permits, we can also assist with confirming published or directly communicated requirements. 

An apostille authenticates the official signature and seal appearing on your document. It does NOT certify the accuracy or truthfulness of the document’s content, only that the signature and seal are legitimate. Apostilles are recognized for legal use in over 120 Hague Convention member countries. An apostille does not guarantee acceptance by the receiving authority, as document requirements are determined by the destination country. Once the apostille has been issued, responsibility for acceptance lies with the receiving authority. 

The receiving authority makes the final decision on whether a document is accepted. While we’ll prepare documents for apostille processing and, when possible, assist in identifying the receiving authority’s requirements, we cannot guarantee acceptance by a foreign government, court, employer, school, or other organization.

Certified professional translators are coordinated for document translation; translation services are not performed directly. While qualified translators are used to support proper document preparation, translation quality and accuracy remain the responsibility of the translation service provider.

Translation fees are separate from apostille services and are quoted based on the specific request. Facilitation of translation does not guarantee acceptance by foreign authorities, as requirements vary by country and are subject to change.

No refunds once document preparation or processing begins.

• Once document preparation or processing has begun, all fees are non-refundable. 

No refunds for completed services.

• Once the apostille certificate has been successfully obtained, the service is considered complete and no refund will be provided. 

Limited refunds only for company error.

• A refund, less non-refundable government fees, shipping, and handling costs, is available only when the apostille certificate cannot be obtained due to an error by McCurty Apostille & Notary Services.

Delivery dates provided by shipping carriers are estimates and may be affected by weather, operational issues, holidays, or other carrier-related delays. Once a shipment has been accepted by the carrier, delivery is subject to the carrier’s network and schedule.

All shipped documents include tracking. Every reasonable precaution is taken when preparing and shipping documents. McCurty Apostille & Notary Services is not responsible for loss, damage, or delays that occur after a shipment has been accepted by the shipping carrier. 

Estimated turnaround times are based on normal processing by the issuing authority. Processing times may be affected by holidays, office closures, staffing, volume, or other factors outside our control.

All signers must present a valid, government-issued photo ID that meets Alabama notary law. Expired, photocopied, or digital IDs are not accepted. Service will be refused if identity cannot be verified. 

Acceptable IDs in Alabama:

• State-issued Non-Driver ID card 
• State-issued Driver's License 
• U.S. Passport
• U.S. Military ID (active duty, retired or dependent)

All documents must be fully completed prior to the scheduled appointment. Notarization will not be performed on any document that contains blank fields, except for the areas designated for signatures. 

Service may be declined if any signer is not present, appears unaware or under duress, or lacks a valid form of identification. Notaries are not authorized to provide legal advice or prepare documents. 

All documents and personal information are handled with strict confidentiality. No client information is shared, copied, or discussed outside the scope of the notarial act. Records are maintained securely in compliance with Alabama law. 

Mobile services are available within a defined service area. Travel fees are based on mileage and distance from the business location and are quoted and must be agreed to before the appointment. 

A notarial journal is maintained to support accuracy and accountability during notarial acts. Copies of records are not released except as authorized by law or court order. 

Accommodations for elderly or disabled signers can be arranged upon request when scheduling the appointment.