Policies & Service Terms

Deposit Policy:

• Appointments 31+ miles require a deposit equal to the travel fee at booking. Deposit is non-refundable and applied to your final balance.

Cancellations & Refunds:

• Cancellations must be made at least 24 hours in advance for a full refund of any deposit paid.
• Cancellations within 24 hours or missed appointments will result in forfeiture of the deposit.

Rescheduling:

• 24 hours’ notice is required to reschedule. We will make every effort to accommodate your request.
• Reschedules requested with less than 24 hours’ notice are not guaranteed and will be handled based on availability.

Wait Time Policy:

• We allow a 15-minute grace period for all appointments. If you are not present or ready with proper ID and completed documents within this time, the appointment will need to be rescheduled. A booking deposit will be required to confirm the rescheduled appointment.

• All payments are final once services are rendered. If you have a concern about a completed service, contact us within 2 business days for review.
• Chargebacks or payment disputes filed without prior communication will be considered unauthorized. Documentation - including proof of service, travel records, payment receipts, and acknowledgment of these policies - will be presented as evidence to the payment processor to contest invalid disputes. We may pursue recovery of actual damages and reasonable legal costs as permitted by law.

Payment Policy:

• Full payment is due at the time of booking. 

Refunds: 

Will Not Be Issued If:

• Document review, preparation, or processing has already started.
• Documents are rejected due to client error or ineligibility.
• Delays or denials occur due to government agency actions.

Force Majeure: 

• Services may be delayed due to unforeseen circumstances such as natural disasters, government closures, or other events beyond our control. Such delays do not qualify for a refund. 

Wait Time Policy:

• All appointments include a 15-minute grace period. If the appointment cannot proceed within this time, it must be rescheduled, and a rescheduling fee will apply to confirm the new appointment.

• All payments are final once services are rendered. If you have a concern about a completed service, contact us within 2 business days for review.
• Chargebacks or payment disputes filed without prior communication will be considered unauthorized. Documentation - including proof of service, travel records, payment receipts, and acknowledgment of these policies - will be presented as evidence to the payment processor to contest invalid disputes. We may pursue recovery of actual damages and reasonable legal costs as permitted by law.

All signers must present a valid, government-issued photo ID that meets Alabama notary law. Expired, photocopied, or digital IDs are not accepted. Service will be refused if identity cannot be verified. 

Acceptable IDs in Alabama:

• State-issued Non-Driver ID card 
• State-issued Driver's License 
• U.S. Passport
• U.S. Military ID (active duty, retired or dependent)
• Permanent Resident Card (Green Card)
• Tribal ID (must be government-issued with photo and identifying details)

All documents must be fully completed prior to the scheduled appointment. Notarization will not be performed on any document that contains blank fields, except for the areas designated for signatures. 

Service may be declined if any signer is not present, appears unaware or under duress, or lacks a valid form of identification. Notaries are not authorized to provide legal advice or prepare documents. 

All documents and personal information are handled with strict confidentiality. No client information is shared, copied, or discussed outside the scope of the notarial act. Records are maintained securely in compliance with Alabama law. 

Mobile services are available within a defined service area. Travel fees are based on mileage and distance from the business location and are quoted and must be agreed to before the appointment. 

Journal entries and related records are maintained in accordance with Alabama notary law. Copies of records are not released except as authorized by law or court order. 

Accommodations for elderly or disabled signers can be arranged upon request when scheduling the appointment.