Payment and Cancellation Policy
General Notary
Payment Policy:
Full payment is due at the time of booking.
Cancellations and Rescheduling:
- Appointments may be rescheduled with at least 24 hours’ notice, subject to availability.
- Cancellations made with less than 24 hours’ notice, including same-day appointments, result in service fees being non-refundable.
Wait Time Policy:
A 15-minute grace period applies to all mobile and in-office appointments. Government-issued ID and completed documents must be ready at the scheduled appointment time. Appointments not ready to proceed within the 15-minute grace period will be rescheduled. The original service fee is non-refundable, and an additional service fee will be required for the rescheduled appointment.
Remote Ink Notarizations
Payment Policy:
Full payment for Remote Ink Notarization services is required at the time of booking to confirm your appointment.
Cancellations and Rescheduling:
- Appointments may be rescheduled with at least 24 hours’ notice, subject to availability.
- Cancellations made with less than 24 hours’ notice, including same-day appointments, result in service fees being non-refundable.
Wait Time Policy:
A 15-minute grace period applies to all Remote Ink Notarization appointments. At the scheduled appointment time, you must be present, have your required government-issued identification available for presentation on camera, and be ready to sign your document(s). If the appointment cannot begin within the 15-minute grace period, it will be rescheduled. The original Remote Ink Notarization service fee is non-refundable, and a new service fee is required for the rescheduled appointment.
Apostille
Payment Policy:
Full payment for apostille facilitation services is required at the time of order.
Refunds:
Will Not Be Issued If:
- Document review, preparation, or processing has already started.
- Documents are rejected due to client error or ineligibility.
- Delays or denials occur due to government agency actions.
Force Majeure:
Services may be delayed due to unforeseen circumstances such as natural disasters, government closures, or other events beyond our control. Such delays do not qualify for a refund.
Wait Time Policy:
If an in-office appointment is required as part of your apostille service, a 15-minute grace period applies. If the appointment cannot proceed within that time, it must be rescheduled. A rescheduling fee is required to confirm the new appointment.
Chargeback Policy
All payments are final once services are rendered. If there is a concern regarding a completed service, clients must contact McCurty Apostille & Notary Services for review.
Chargebacks are not an accepted method of dispute resolution for services provided and will be contested with the payment processor, along with supporting documentation including appointment records, payment confirmations, communications, and proof of document and identity verification services provided.
Apostille Service Terms
What We Do
We obtain apostille certificates from the Secretary of State (state documents) and U.S. Department of State (federal documents) for use in Hague Convention countries.
What We Don’t Do
We currently offer apostille services for Hague Convention countries. Documents intended for non-Hague Convention countries—such as the UAE, China, Vietnam, Canada, or Saudi Arabia—require embassy legalization, which we do not offer at this time.
Your Responsibility
- You’re responsible for ensuring your documents are accurate and complete (correct names, dates, information).
- You’re responsible for verifying your documents meet your destination country’s requirements.
- We don’t verify document content or provide advice on foreign country requirements.
What the Apostille Does
An apostille authenticates the official signature and seal appearing on your document. It does NOT certify the accuracy or truthfulness of the document’s content, only that the signature and seal are legitimate. Apostilles are recognized for legal use in over 120 Hague Convention member countries. An apostille does not guarantee acceptance by the receiving authority, as document requirements are determined by the destination country. Once the apostille has been issued, responsibility for acceptance lies with the receiving authority.
Acceptance by Receiving Authority
If your apostilled documents are rejected by a foreign authority due to document type, formatting, translation requirements, or other country-specific requirements, we are not responsible for the outcome. Our service facilitates issuance of the apostille certificate by the appropriate authority. Acceptance decisions are determined by the receiving authority and are outside our control and service scope.
Translation Services
Certified professional translators are coordinated for document translation; translation services are not performed directly. While qualified translators are used to support proper document preparation, translation quality and accuracy remain the responsibility of the translation service provider.
Translation fees are separate from apostille services and are quoted based on the specific request. Facilitation of translation does not guarantee acceptance by foreign authorities, as requirements vary by country and are subject to change.
Refund Policy
No refunds once document review begins.
- Once we start reviewing, preparing, or processing your documents, all fees are non-refundable.
No refunds for completed services.
- Once we successfully obtain your apostille certificate, the service is complete, and no refunds will be provided.
Limited refunds only if we fail due to our error.
- Refunds (minus non-refundable government fees, shipping and handling costs) are available only if we fail to obtain your apostille certificate due to our error.
Shipping & Carrier Notice
Delivery timelines provided by shipping carriers are estimates and may be affected by weather, operational issues, or network disruptions once documents are shipped. Carrier delays are outside of our control.
Mailing and Tracking Disclosure
We cannot assume liability for documents that are lost or damaged while in transit. All mailed documents are sent with tracking to monitor delivery.
Processing Time
Turnaround times are estimates based on normal government processing. We’re not responsible for government delays, holidays, closures, or rejections by government authorities.
General Terms
Identification Policy
All signers must present a valid, government-issued photo ID that meets Alabama notary law. Expired, photocopied, or digital IDs are not accepted. Service will be refused if identity cannot be verified.
Acceptable IDs in Alabama:
- State-issued Non-Driver ID card
- State-issued Driver's License
- U.S. Passport
- U.S. Military ID (active duty, retired or dependent)
Document Completion Policy
All documents must be fully completed prior to the scheduled appointment. Notarization will not be performed on any document that contains blank fields, except for the areas designated for signatures.
Refusal of Service Policy
Service may be declined if any signer is not present, appears unaware or under duress, or lacks a valid form of identification. Notaries are not authorized to provide legal advice or prepare documents.
Privacy & Confidentiality Policy
All documents and personal information are handled with strict confidentiality. No client information is shared, copied, or discussed outside the scope of the notarial act. Records are maintained securely in compliance with Alabama law.
Travel & Service Area Policy
Mobile services are available within a defined service area. Travel fees are based on mileage and distance from the business location and are quoted and must be agreed to before the appointment.
Recordkeeping Policy
A notarial journal is maintained to support accuracy and accountability during notarial acts. Copies of records are not released except as authorized by law or court order.
Accessibility Policy
Accommodations for elderly or disabled signers can be arranged upon request when scheduling the appointment.